What does PANAMA mean?

By asking the question Which way to PANAMA? or simply using the code word PANAMA, anyone who finds themselves in an uncomfortable or insecure situation or is threatened or harassed can get help easily. For example, if you are feeling unwell, overwhelmed, discriminated against, threatened or are the victim of (sexual) assault, etc.

PANAMA is a service that provides help to everyone! There is no need for further explanation when you use the code word!

Every person seeking help needs different types of support and will get the type of support they seek. 

You can speak to any member of staff and help will be provided straight away without any questions or assessments. 

What does this help look like?

If you are in a situation in which you feel uncomfortable, unsafe or harassed, use the code word PANAMA and we'll get you out of the situation.

• We can accompany you to a safe room, where you can rest and get help from the emergency psychosocial care providers of the German Red Cross.
• We can also accompany you directly to the first-aid room.
• We can call your friends.
• If you want to leave the festival, we can accompany you.
• If you want to file a report to the police, we will also support you in this.

We tailor the help to your needs and wishes. Nothing happens without your consent!
 

PANAMA Guides 

The trained PANAMA Guides complement the festival crew and support all other crew members when needed. This means that the guides can be called at any time and to any place to accompany the person seeking help. Their area of operation is the entire festival area (concert area as well as all camping and camper areas, also crew & VIP), at least two guides are permanently present in the PANAMA Safe Space. The guides are directly subordinated to the event management and act as a separate unit.  They also include the staff of the support hotline.

Team PANAMA

The PANAMA team is on site from the beginning to the end of the festival and is always available for you.

You feel unsafe, threatened or harassed? You need help or support? Then ask for PANAMA.

You can ask ...

• to the bar staff
• the festival crew
• the security staff 
• the paramedics
• for festival jobbers
• to the police
• the paramedics
• at our Panama Guides

for PANAMA. The staff will help you.

Why is there PANAMA?

The PANAMA concept was established to strengthen the feeling of safety among festival visitors. Asking strangers for help in a threatening situation requires courage. The code word PANAMA reduces inhibitions and makes it easier to ask for help.

Care hotline

The care hotline is available around the clock. In addition to answering general service questions about the festival, it primarily offers a way for those seeking help to contact the company anonymously. PANAMA Guides can be called via the hotline. In addition, there is a direct contact to the police, the ambulance service and other trades in order to organize help according to the needs. You can reach our assistance hotline day and night at 0800 - 555 2014.

Safe Space I (INFOPOINT MITTE) – Location

Safe Space II (INFOPOINT GRÜNER WOHNEN) – Location