There are three RFID helpdesks where you can get assistance with any issues. Our staff in the containers will help with all Cashless Payment questions, lost chips, and credit top-ups.

• Helpdesk Info Point at the Regular Camping site, grid square E10
• Helpdesk Info Point at the Green Living Camping site, grid square E16
• Helpdesk Infield, diagonally opposite the Ferris wheel, grid square E13

Bring your ticket (digital or printed) to the festival entrance as usual, where you’ll exchange it for a festival wristband with an RFID chip.

If you’ve already topped up credit via the event portal in advance, staff will transfer your online credit to the chip and link your “account” to the RFID chip on your wristband.

Cashless Payment describes the process of paying without using cash. Instead, an RFID chip located on your festival wristband will be used to make payments at all vendor stands on the festival grounds and serves as a digital wallet.

What are the advantages of Cashless Payment for you?

• Since you can top up your wristband’s RFID chip with credit before and during the festival, you can leave your wallet, loose cash, and cards safely in your tent or vehicle, avoiding the risk of losing them
• Fast and simple payment processes at vendor stands significantly reduce waiting times and queues
• No errors can occur when giving change
• All your transactions are stored online and can be reviewed at any time via receipts
• Receipts can be downloaded online
• You can conveniently request a refund of your remaining balance after the festival with just one click in the event portal

Starting from May 26, 2025, at 12:00 PM, you can conveniently top up your credit in advance through our event portal.

Just follow these 6 steps:

1. Visit the event portal and click the “Add your ticket” button.
2. Create an account for the Cashless platform. You can either register with your email and set a password, or log in using an existing Google or Facebook account. If you already have a GET account, you can reuse it.
3. Review and confirm the legal terms by ticking the checkbox.
4. Create your digital wallet and give it a name.
5. Add your Southside ticket by scanning the barcode with your phone camera, uploading the PDF, or manually entering the barcode or ticket number.
6. You’ll now see your wallet overview, where all wallets linked to your account are visible. You can check your balance, visit the shop, top up your credit, request a refund after the event, view all transactions, and even download receipts. Simply follow the steps in the event portal to top up your credit.

The event portal supports many payment options:
Google Pay, Apple Pay, Klarna, Maestro, Mastercard, PayPal, Sofort, Visa, VPay, Giropay 

All staff (internal, contractors, authorities, guests) will receive their accreditation voucher from FKP Scorpio’s Festival Manager as usual. This voucher contains a personalized 9-digit code.

Starting from May 26, 2025, at 12:00 PM, you can conveniently top up credit through our event portal.

Just follow these 6 steps:

1. Visit the event portal and click the “Add your ticket” button.
2. Create an account for the Cashless platform. You can either register with your email and set a password, or log in using an existing Google or Facebook account. If you already have a GET account, you can reuse it.
3. Review and confirm the legal terms by ticking the checkbox.
4. Create your digital wallet and give it a name.
5. Add your accreditation voucher by entering the personalized 9-digit code.  
6. You’ll now see your wallet overview, where all wallets linked to your account are visible. You can check your balance, visit the shop, top up your credit, request a refund after the event, view all transactions, and even download receipts. Simply follow the steps in the event portal to top up your credit.

The event portal supports many payment options:
Google Pay, Apple Pay, Klarna, Maestro, Mastercard, PayPal, Sofort, Visa, VPay, Giropay 

You can find Top-Up Stations at the following locations:

• Info Point at Regular Camping, grid square E10
• Info Point at Green Living Camping, grid square E16
• On the concert grounds, diagonally opposite the Ferris wheel, grid square E13
• Festival Shop at Regular Camping, grid square H6
• Festival Shop at Green Living Camping, grid square E18
• Resort, grid square F16
• Gold and Platinum Lounge, grid square E14
• Special Needs Camp, grid square D13
• White Stage, grid square E12

Top-Up Stations for Special Needs Guests

For wheelchair users, we’ve installed lowered Top-Up Stations at:

• Special Needs Camp, grid square D13
• Info Point at Regular Camping, grid square E10
• Concert grounds, diagonally opposite the Ferris wheel, grid square E13

Payment Options (Smartphone or Card):
Google Pay, Apple Pay, Mastercard Debit, Maestro, Girocard, Mastercard Credit, Visa Debit, VPay, Visa 

You cannot pay with cash at vendor stands, but you can load credit with cash at RFID Helpdesks. Locations:

• Helpdesk Info Point at Regular Camping, grid square E10
• Helpdesk Info Point at Green Living Camping, grid square E16
• Helpdesk Infield, diagonally opposite the Ferris wheel, grid square E13 
   

Go to any Top-Up Station and follow these steps:

1. Select “Check Balance” on the terminal screen.
2. Hold your wristband with the RFID chip near the sensor.
3. Your current balance will be shown on the display.

In the event portal, the minimum top-up is €10.00. The maximum top-up amount is €15,000.

At Top-Up Stations, the minimum is €10.00. The maximum top-up amount is €15,000.

At RFID Helpdesks, amounts can be chosen freely in €10.00 increments. Minimum €10.00. The maximum top-up amount is €15,000. 

Only Euros are accepted on the Southside Festival grounds. Therefore, all RFID chip credit is in Euros.

If you’re coming from abroad, your exchange rate and any additional fees depend on your bank and chosen payment method. Please check with your bank in advance. 

You can request your remaining credit starting Wednesday, June 25, 2025, at 6:00 PM via the event portal. Log in and click “Start Refund” in your wallet.

Refunds will be processed within 14 days. 

You can view and download receipts and invoices for your transactions at any time in your wallet in the event portal. 

You can pay with your RFID chip wristband at:

• All food and drink stands on the festival grounds
• All sponsor & partner booths
• Festival shops at the campsites

Donations:

You can also make donations via RFID chip at our partner stands and NGO booths. 

Please contact the seller or staff immediately to cancel the transaction and charge the correct amount.

We charge a deposit of €2.00 for regular reusable cups and €3.00 for 1-liter reusable cups.

The deposit is added to your drink purchase and deducted from your balance. When you return the cups at our stands, the deposit is refunded to your RFID chip.

Note: Festival guests can return up to 10 cups per person and receive the deposit for up to 10 cups refunded. 

If you wish to leave a tip, just ask the staff. After your payment, they can enable a tip function that allows you to round up, choose a percentage, or enter a custom tip amount. The tip will then be deducted from your balance in a second step.

If you topped up at a Top-Up Station but the credit doesn’t appear, it might be that you forgot to hold the chip a second time at the sensor after payment. If so, the amount is reserved by your bank and will automatically be refunded within 2–3 working days.

For help, contact any RFID Helpdesk:

• Helpdesk Info Point at Regular Camping, grid square E10
• Helpdesk Info Point at Green Living Camping, grid square E16
• Helpdesk Infield, diagonally opposite the Ferris wheel, grid square E13 

Report immediately to the RFID Helpdesks so your balance can be blocked and a new chip and wristband issued:

• Helpdesk Info Point at Regular Camping, grid square E10
• Helpdesk Info Point at Green Living Camping, grid square E16
• Helpdesk Infield, diagonally opposite the Ferris wheel, grid square E13 

If your chip is defective, go to one of the RFID Helpdesks to have it exchanged or repaired:

• Helpdesk Info Point at Regular Camping, grid square E10
• Helpdesk Info Point at Green Living Camping, grid square E16
• Helpdesk Infield, diagonally opposite the Ferris wheel, grid square E13