Cashless payment refers to making payments without using cash. Instead, an RFID chip located on your festival wristband is used for payments at all stands across the festival site and functions as a digital wallet.

What are the advantages of cashless payment for you?

• As you can top up your RFID chip with credit before and during the festival, you can safely leave your wallet, loose cash, and debit/credit cards in your tent/vehicle or locked away, avoiding the risk of loss
• Fast and simple payment processes at stands significantly reduce waiting times and queues
• There are no errors in giving change
• All your purchases are visible and traceable online at any time
• All receipts for your purchases can be downloaded online
• You can conveniently and free of charge request a refund of your remaining balance after the festival with just one click in the cashless portal

This service is completely free of charge for you.

We recommend topping up your credit in advance via our cashless portal from Monday, 11 May 2026 at 12:00 noon to avoid waiting times on site and enjoy the festival straight away, ready to pay:

Follow these 5 steps:

1. Visit the Southside cashless website and create your account in the cashless portal using your email address via the widget.
2. Enter the required details, set a password, and link your ticket by entering the number under the barcode of your festival- or day pass. Log in.
3. Click on “Top up +” and choose the amount you wish to load (minimum €10.00 per top-up).
4. Select your preferred payment method and complete the transaction. Your balance will then be visible in your wallet.
5. Upon entering the festival, you will receive your wristband with RFID chip, and your pre-loaded balance will already be on the chip – ready to pay.

You can use the following methods:

• Debit/EC card
• Credit cards (Visa, Mastercard, Maestro)
• PayPal

If you purchase a ticket from a private seller, issues may arise. We cannot guarantee the validity of such tickets, and they may already be linked. In that case, you will not be able to create your own cashless account.

Please only purchase tickets via official festival sales channels.

If you experience issues, contact: cashless@southside.de

Bring your ticket(s) (digital or printed) to the festival entrance and exchange them for a wristband with an RFID chip.

If you have already topped up credit via the cashless portal, your balance will be transferred to your chip when your ticket is scanned, linking your cashless account to your wristband.

Note: If you bought multiple tickets in a group order, make sure each person uses the correct ticket linked to their own cashless account.

You can contact staff at the cashless helpdesks for all questions, lost chips, or top-ups:

• Helpdesk Infopoint Runway / Regular Camping
• Helpdesk Infopoint Greener Living Camping
• Helpdesk Infield opposite the Ferris wheel (behind VIP lounge)

We recommend using the pre top-up via the portal:

On site, you can:

• Scan the QR code on your wristband with your smartphone and top up online
• Use top-up stations located at:
  • Runway / Regular Camping infopoint
  • Greener Living Camping infopoint
  • Opposite the Ferris wheel (concert area)
  • Festival shops (both camping areas)
  • Resort entrance
  • Gold & Platinum lounge
  • Special Needs Camp entrance
  • White Stage outdoor area

Top-up stations for guests with special needs:

• Special Needs Camp entrance
• Runway infopoint
• Opposite Ferris wheel (behind VIP lounge)

Accepted payment methods on site:
Google Pay, Apple Pay, Mastercard Debit, Maestro, Girocard, Mastercard Credit, Visa Debit, VPay, Visa

Note: Card payments may require authentication via banking app or browser.

No – all payments on site are made via RFID chip.

We recommend pre top-up:

However, you can top up with cash at helpdesks (longer waiting times possible).

• Ask staff after a payment
• Log into your cashless account
• Or at a top-up station:
  1. Select balance enquiry
  2. Hold wristband to sensor
  3. Balance appears on screen

From Wednesday, 24 June 2026, 18:00, you can request a refund via the portal:

Click “Start payout” in your wallet.
Refund via bank transfer within 14 days.

No refunds are possible on site.

Only Euros (€).
Exchange rates and fees depend on your bank/provider.

• All food and drink stands
• Sponsor & partner stands
• Festival shops

Donations: Possible at partner and NGO stands.

Contact the vendor immediately to cancel and correct the transaction.

• €2.00 deposit per reusable cup
• Deducted at purchase
• Refunded when returning cups

Maximum refund: 10 cups per person.

You may not have held your chip long enough at the sensor.
The amount will be released and refunded within 2–3 working days.

Contact helpdesks if needed.

Available anytime in the cashless portal.
 

Report immediately at helpdesks to block your balance.

Visit a helpdesk to replace or repair it.

All information about data processing can be found in our Privacy Policy.